IS

Mackay, Jane M.

Research Interests (4)

List of Topics (4)

Topic Weight Topic Terms
0.380 using subjects results study experiment did conducted task time used experienced use preference experimental presented
0.121 business units study unit executives functional managers technology linkage need areas information long-term operations plans
0.121 processes interaction new interactions temporal structure research emergent process theory address temporally core discussion focuses
0.120 expert systems knowledge knowledge-based human intelligent experts paper problem acquisition base used expertise intelligence domain

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List of Coauthors (1)

Elam, Joyce J. 1

Article Keywords (5)

decision aids 1 DSS 1 decision making 1 human-computer interaction 1
problem solving 1

Articles (1)

A Comparative Study of How Experts and Novices Use a Decision Aid to Solve Problems in Complex Knowledge Domains. (Information Systems Research, 1992)
Authors: Abstract:
    This paper reports the results of a study that examined the way that professionals used a particular decision aid, spreadsheet software, to address a business-oriented task. The professionals were divided into four groups, depending on whether they were experts or novices in the functional area of business represented by the task and on whether they were experts or novices in the use of spreadsheet software. The physical interactions as well as the thought processes underlying these interactions were captured. Results of the study indicated that a lack of expertise in spreadsheet software usage inhibited the application of functional area knowledge. The behavior and outcomes of the functional area expert/spreadsheet novice group did not match those of the functional area expert/spreadsheet expert group. In fact, they paralleled more closely those of the other two groups that did not possess functional area knowledge. Results of the study also indicated that individuals need to obtain a level of expertise in using a decision aid before they are able to apply their functional area knowledge to the problem at hand.